Privacy Policy

Last Updated: August 2026

Introduction

At LUMEN Life Coaching, your privacy is important to us. We are committed to protecting the personal information you share with us and to handling it responsibly, respectfully, and in accordance with applicable Canadian privacy laws.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal information when you visit our website or use our coaching services.

By using this website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy.

By providing personal information through our website, contact forms, booking system, or coaching inquiries, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Information We Collect

Depending on how you interact with our website or services, we may collect personal information that you voluntarily provide, including:

Your name
Email address
Telephone number (if provided)
Information you choose to share through our contact form
Appointment booking information
Communication preferences
Information you voluntarily provide during coaching inquiries

We may also collect limited technical information automatically, including:

IP address
Browser type
Device information
Pages visited
Website usage statistics

This information helps us improve the performance, security, and usability of our website.

We collect only the personal information that is reasonably necessary to provide our coaching services, communicate with you, manage our business operations, and meet applicable legal and regulatory obligations.

How We Use Your

Information

We use your personal information to:

Respond to your inquiries
Schedule and manage Discovery Calls and coaching sessions
Communicate regarding appointments
Send invoices for coaching services
Improve our website and client experience
Maintain business records as required by law
Protect the security of our website and services

We only collect information that is reasonably necessary to provide our coaching services.

Coaching Services and Confidentiality

LUMEN Life Coaching is committed to treating coaching conversations with respect and discretion.

Information shared during coaching sessions is treated as confidential and handled with care and discretion. However, confidentiality may be limited where disclosure is required by law or where necessary to protect the safety of an individual or others.

Life coaching is not psychotherapy, counselling, legal advice, or medical treatment.

Booking, Payments, and Communications

Appointments are scheduled through our online booking system provided by Wix.

Invoices are issued through QuickBooks.

Payments are currently accepted by RBC e-Transfer following invoicing.

When you contact us or book a Discovery Call, we may use your contact information to:

Confirm appointments
Respond to your questions
Send coaching-related communications
Provide information about our services that you have requested

We do not sell, rent, or trade your personal information.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, enhance user experience, and better understand how visitors use our website.

Cookies may remember certain preferences and collect anonymous website usage information.

You may choose to disable cookies through your browser settings; however, doing so may affect certain website features.

Third-Party Service Providers

To operate our business efficiently, we use trusted third-party service providers, including:

Wix (website hosting, contact forms, and appointment booking)
QuickBooks (invoicing)
RBC (banking services and Interac e-Transfer payments)

These providers maintain their own privacy practices. Some third-party service providers may store or process information outside Canada and are subject to their own privacy practices. We encourage you to review their privacy policies if you would like more information about how they manage your personal information.

Data Security

We take reasonable administrative, technical, and organizational measures to help protect your personal information against unauthorized access, loss, misuse, or disclosure.

Although no method of electronic transmission or storage can be guaranteed to be completely secure, we make reasonable efforts to safeguard the information entrusted to us.

Data Retention

We retain personal information only for as long as necessary to:

Provide coaching services
Meet legal, accounting, and tax obligations
Resolve disputes
Maintain appropriate business records

When personal information is no longer required, it will be securely deleted or destroyed where reasonably possible.

Your Privacy Rights

Subject to applicable Canadian privacy laws, you may request to:

Access your personal information
Correct inaccurate or incomplete information
Withdraw your consent where appropriate
Request deletion of your personal information where legally permissible

To exercise any of these rights, please contact us using the information provided below.

Adults Only

LUMEN Life Coaching provides coaching services exclusively to adults aged 18 years and older.

Our website and services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The most current version will always be available on this website and will include the date of the latest revision.

Contact Us

Carl Gagnon is responsible for overseeing LUMEN Life Coaching’s privacy practices and responding to privacy-related inquiries.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Carl Gagnon
LUMEN Life Coaching
Email: hello@lumenlifecoaching.ca